Sugar Marina Hotel - ART - Karon Beach - SHA Plus

The most value of this hotel is the good customer service, friendly and clear communication of this hotel staff. They tried to help you almost everything that you asked for, even help my daughter send the post card to her grandmother cause we couldn't find where is the place sell stamps nowadays. The family room where we stayed has a smart European design, which creating more space for using, with large mirrors with tailoring details such as white towels indoor and gray towels in pool/beach, beach mattress, beach sandals, water bottles, electric kettle, teabags and coffee...

This hotel was perfect for our family. We thought all the facilities were great. The family room was very spacious, modern and comfortable. Cleaned to a high standard every day fresh bath towels and beach towels provided. We lived that there was a beach bag, beach mat, flip flops and two large umbrellas provided in the room. The pool area is lovely and was very clean. Breakfast was plentiful and lots of options. This Hotel was also less than 5 minutes walk to the beach and literally just off the main street of Karon where there are lots of bars, restaurants,ships etc. Staff were very friendly and helpful. My son and I fell ill during our stay and they had a Dr. To our hotel room within 30 minutes. They also organised our taxi to the airport when. We were headed home. Great experience for us all round. Highly recommend.

The staff is so lovely and helpful. The room is clean with a very good scent in it and also all fully equipped - hairdryer, bathrobes, kettle, slippers. Wifi is free and superb. The location is so excellence. This is the most valuable hotel I've experienced.

We were a couple + our 1 year old daughter and we stayed in a Artsy deluxe room that came with a king-sized bed. Room was good and the AC kept it nice and cool. Our room was 2nd floor and faced the breakfast dining area and we didn't have trouble with noise or anything. Breakfast was amazing - waffles with whipped cream and an assortment of toppings (if wanted), bacon, eggs, hams, sausage, fried tomatoes, fresh fruits and salads, yoghurts, quite a few local dishes, coffee (not recommended for us Melbourne sorts), tea, juices and bakery sweets. The kids playroom (with padded floor) was heaps better than any others we had been to and included a ball pit, couple of slides, lego and other toys. The restaurant associated with the (?Kiri) was really quite pleasant and we ate here 3 times. It was a little more pricey than your typical little eatery but if you were to order the same dish at both restaurants, then this one gave better bang for buck. For example, we got the pineapple fried rice at a local small restaurant and price was 120 thai baht and there were 2 prawns in it. But, at Kiri, it cost 160 Thai Baht (or something similar to that) but there were lots more prawns, serving size was bigger and a nicer atmosphere including non-plastic chairs. The pool had a big slide and everything else you wanted.

The pillows and bed were comfortable, the location was ideal for walking to the beach, plenty of amenities for beach and swimming trips were provided, and the hotel was of exceptional value. I always enjoyed the swimming pool and had a great balcony view. They even left some adorable towels folded to resemble elephants.