Sugar Marina Hotel - ART - Karon Beach

The most value of this hotel is the good customer service, friendly and clear communication of this hotel staff. They tried to help you almost everything that you asked for, even help my daughter send the post card to her grandmother cause we couldn't find where is the place sell stamps nowadays. The family room where we stayed has a smart European design, which creating more space for using, with large mirrors with tailoring details such as white towels indoor and gray towels in pool/beach, beach mattress, beach sandals, water bottles, electric kettle, teabags and coffee...

This hotel was perfect for our family. We thought all the facilities were great. The family room was very spacious, modern and comfortable. Cleaned to a high standard every day fresh bath towels and beach towels provided. We lived that there was a beach bag, beach mat, flip flops and two large umbrellas provided in the room. The pool area is lovely and was very clean. Breakfast was plentiful and lots of options. This Hotel was also less than 5 minutes walk to the beach and literally just off the main street of Karon where there are lots of bars, restaurants,ships etc. Staff were very friendly and helpful. My son and I fell ill during our stay and they had a Dr. To our hotel room within 30 minutes. They also organised our taxi to the airport when. We were headed home. Great experience for us all round. Highly recommend.

The staff is so lovely and helpful. The room is clean with a very good scent in it and also all fully equipped - hairdryer, bathrobes, kettle, slippers. Wifi is free and superb. The location is so excellence. This is the most valuable hotel I've experienced.

We stayed at Sugar Marina Hotel as a big family group of 12, including 6 children, and had a wonderful experience. The rooms were clean, and the receptionist along with the entire crew were helpful, friendly, and always smiling. Their warm hospitality and support made us feel very welcome. The hotel is located in a quiet area, perfect for families. They have a lovely pool with fun water play activities for children, which our kids enjoyed every day. One of the most memorable moments was when they surprised me with a birthday cake and a beautifully written card from the hotel team — such a thoughtful gesture. Since our flight was before 7:00 am, they even prepared breakfast boxes filled with a variety of delicious items, which we enjoyed together at the airport. This extra care truly reflected their dedication to guest comfort. Highly recommended for families and anyone looking for a peaceful, family-friendly, and memorable stay in Phuket. Special thanks to some staff I memorize their name ( may, win, Alex, eye)

Lots of useful items provided in the room such as beach towels, a beach mat, umbrellas and flip flops. Rooms are excellent and having a balcony is a positive too, nice to sit out on at night. Location was a huge positive here, just a minutes walk to the beach and even less to the main strip of shops and restaurants.